OurMind: Ambient and Agentic AI Platform for Reducing Documentation Burden for GPs and Hospitals

OurMind: Ambient and Agentic AI Platform for Reducing Documentation Burden for GPs and Hospitals

Netherlands flag

Netherlands

Healthcare

Medium replicability and adaptation

Implementing Organisation

Our Mind

Netherlands, Noord-Holland, Amsterdam

Private Sector

Implementing Point of Contact

Paul Koning

Founder & CEO

Contributor of the Impact Story

Government of Netherlands

Year of implementation

2024

Problem statement

Healthcare systems worldwide face a documentation crisis. Physicians spend an estimated 1-2 hours daily on administrative tasks, particularly clinical documentation, which contributes significantly to burnout - a leading cause of physicians leaving the profession. In the Netherlands, with an aging population and growing healthcare demand, this administrative burden directly impacts patient care quality and system capacity. Traditional documentation methods require physicians to type notes during or after consultations, fragmenting attention during patient encounters and extending workdays. This creates a triple burden: reduced physician wellbeing, decreased patient interaction quality, and healthcare system inefficiency. OurMind addresses this challenge by deploying AI-powered medical scribes that automatically transcribe and structure physician-patient conversations into clinical documentation, formatted according to hospital-specific templates and integrated directly into Electronic Health Record systems.

Submission Overview

OurMind is a Dutch healthcare AI company founded in 2024 by Paul Koning, MD, a former orthopedic surgeon and serial entrepreneur (previously founder of the Prisma Network, part of the Siilo B.V., acquired by DoctoLib), Marco Ferraz (Product, Design and Operations) and Fredrik Gustafsson (AI engineer). OurMind develops AI-powered clinical documentation solutions that reduce administrative burden for healthcare professionals. Our flagship product is an AI medical scribe that automatically generates clinical documentation from physician-patient consultations, currently integrating seamlessly with existing Electronic Health Record systems. The solution uses advanced speech recognition and large language models fine-tuned for medical terminology and Dutch healthcare workflows. OurMind currently serves 14+ hospitals representing 20% of the Dutch hospital market, reaching over 40,000 healthcare professionals. The company has achieved significant commercial traction and is expanding into Belgium. Our solutions are designed with European data sovereignty principles, with all data processed within the EU. The company addresses a critical healthcare challenge: physicians spend up to 2 hours daily on documentation, contributing to burnout and reducing time for patient care. By automating clinical documentation, OurMind enables physicians to focus on what matters most - their patients.

AI Technology Used

Natural Language Processing

Speech Recognition, Large Language Models

Key Outcomes

Efficiency & Productivity

User Experience & Satisfaction

Resource Efficiency

Accuracy & Quality Improvement

OurMind deploys AI-powered medical scribes that transcribe physician-patient conversations into structured clinical documentation, formatted to hospital-specific templates and integrated into EHR systems. The platform reaches over a thousand healthcare professionals monthly, covering a fifth of Dutch hospitals. Documentation time has been reduced meaningfully, and tens of thousands of consultations are processed each month. The system helps reduce administrative burden that contributes to physician burnout amidst growing healthcare demands from an aging population.

Impact Metrics

Healthcare professionals reached

Baseline Value

Not Applicable Users

Post-Implementation

More than 1000 monthly active users Users

Internal Monitoring

Market coverage of Dutch hospitals

Baseline Value

Not Applicable Percentage

Post-Implementation

20 %

Internal Monitoring

User satisfaction/Net Promoter Score

Baseline Value

NA Score

Post-Implementation

50 -60

Internal Monitoring

Documentation time per physician per day

Baseline Value

120 -180

Post-Implementation

120 Minutes

Internal Monitoring

Documented consultations

Baseline Value

Not Applicable Number of Consultations

Post-Implementation

More than 60000 monthly consultations Number of Consultations

Internal Monitoring

Implementation Context

Scaled

More than 14 hospitals in Netherlands, with planned expansions to Belgium.

Dutch health care professionals and patients

Key Partnerships

Chipsoft is the primary partner for Our Mind and the largest EHR in the Netherlands

Replicability & Adaptation

Moderate
  1. Language model training will be required for local medical terminology and languages
  2. Integration with regional EHR systems and healthcare IT infrastructure will be required
  3. Compliance with local healthcare data regulations (GDPR in EU, HIPAA in US, etc.) will be required
  4. Customisation of documentation templates to match local clinical workflows, specialty requirements, and medical documentation standards will be required

* The data presented is self-reported by the respective organisations. Readers should consult the original sources for further details.