Global AI Impact Commons
WomBot
Australia
Public Sector
Implementing Organisation
Wombat Housing Support Services
Australia, Australia
Implementing Point of Contact
Unknown
Contributor of the Impact Story
Australia
Year of implementation
2025
Problem statement
Limited access to timely housing support and advice for people experiencing or at risk of homelessness, especially after hours, when services are typically closed and resources are constrained.
Impact story details
Wombat Housing Support Services operates WomBot, an AI-powered chatbot that provides urgent assistance and advice to people experiencing or at risk of homelessness. WomBot offers immediate, accurate information at any hour and demonstrates how not-for-profits can meet growing service demand with fewer resources, particularly when human services are unavailable.
AI Technology Used
Key Outcomes
Narrative Outcome
WomBot is an AI chatbot providing housing support and advice to people experiencing or at risk of homelessness. 65% of sessions occur after hours, when traditional services are closed and crises often escalate, which is a critical improvement over existing systems. A majority of active users have indicated they prefer speaking to WomBot over a caseworker for initial assistance.
Impact Metrics
User engagement and after-hours access to support provided by WomBot
Baseline Value
0
Post-Implementation
WomBot has had over 760 user queries, where 84% users they preferred speaking to Wombot over a caseworker and 65% sessions occured after hours, aligning with WomBot's primary goal of making help available when services are typically closed.
Implementation Context
Australia
Key Partnerships
Replicability & Adaptation
Supporting Materials
* The data presented is self-reported by the respective organisations. Readers should consult the original sources for further details.