WomBot: AI-Powered Chatbot for Housing Support
Australia
Other
Public Sector
Implementing Organisation
Wombat Housing Support Services
Australia, Not specified, Pan-Country
Implementing Point of Contact
Not provided
Not provided
Contributor of the Impact Story
Government of Australia
Year of implementation
2025
Problem statement
Limited access to timely housing support and advice for people experiencing or at risk of homelessness, especially after hours, when services are typically closed and resources are constrained.
Submission Overview
Wombat Housing Support Services operates WomBot, an AI-powered chatbot that provides urgent assistance and advice to people experiencing or at risk of homelessness. WomBot offers immediate, accurate information at any hour and demonstrates how not-for-profits can meet growing service demand with fewer resources, particularly when human services are unavailable.
AI Technology Used
Key Outcomes
Access & Reach
Inclusion & Equity
User Experience & Satisfaction
WomBot is an AI chatbot providing housing support and advice to people experiencing or at risk of homelessness. 65% of sessions occur after hours, when traditional services are closed and crises often escalate, which is a critical improvement over existing systems. A majority of active users have indicated they prefer speaking to WomBot over a caseworker for initial assistance.
Impact Metrics
User engagement and after-hours access to support provided by WomBot
Baseline Value
NA
Post-Implementation
WomBot has had over 760 user queries, where 84% of users preferred speaking to Wombot over a caseworker and 65% of sessions occurred after hours, aligning with WomBot's primary goal of making help available when services are typically closed.
Implementation Context
Australia
Young people aged 16 to 25 in the inner west region of Melbourne; broader reach to anyone in Australia who requires support
Key Partnerships
Replicability & Adaptation
* The data presented is self-reported by the respective organisations. Readers should consult the original sources for further details.