Global AI Impact Commons
Barb
Australia
Public Sector
Implementing Organisation
Kindship
Australia, Australia
Implementing Point of Contact
Unknown
Contributor of the Impact Story
Australia
Year of implementation
2026
Problem statement
Barb is trying to solve for fast and accessible disability support planning for families across Australia.
Impact story details
Kindship has developed an AI-powered National Disability Insurance Scheme (NDIS) navigator that acts as a virtual assistant named Barb, using machine learning and natural language processing to provide personalised support including budget optimisation, plan interpretation, provider recommendations, and 24/7 assistance. For privacy and compliance, all data is stored locally on the user’s device.
AI Technology Used
Key Outcomes
Narrative Outcome
Barb simplifies disability support planning for Australian families navigating the National Disability Insurance Scheme (NDIS). The platform generates complex career impact statements in 30 seconds, a process that typically takes weeks manually. Barb is claimable under the NDIS and supports hundreds of families, reducing administrative burden.
Impact Metrics
Number of Families being supported by Barb
Baseline Value
0
Post-Implementation
Barb is claimable under the National Disability Insurance Scheme (NDIS) and is supporting hundreds of families across Australia, illustrating the role of AI in simplifying and improving disability support planning.
Speed at which Barb Generates Carer Impact Statements, which are letters written by those who care for disabled persons as part of NDIS applications
Baseline Value
This process typically takes weeks when done manually
Post-Implementation
Barb can generate complex carer impact statements in 30 seconds
Implementation Context
Australia
Key Partnerships
Replicability & Adaptation
Supporting Materials
* The data presented is self-reported by the respective organisations. Readers should consult the original sources for further details.